Customer Support - Smart TAC FAQWhat is Smart TAC?
Smart TAC is a state of the art Time Attendance Clock that provides substantial savings to your business compared to manual or electronic punch-Card time clock systems. The system integrates time & attendance records and detailed employee information, allowing for detailed reporting and cost-effective management of payroll and employee-related issues.
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What does Smart TAC do?
Smart TAC uniquely integrates time and attendance records, detailed employee
information and project tracking. Smart TAC provides SME (Small Medium
Enterprises), shops, security companies, with a simple yet
sophisticated device to record attendance, inspection schedules and
other security time related activities. TOP
Smart TAC quickly pays for itself by dramatically reducing the amount of time spent on manually entering the hours worked for each employee, allowing you to easily track time spent on projects as well as time spent on duties out of the office. How will Smart TAC save my business money?
Smart TAC will save your business money by enabling you to manage the movements of your
staff in and out of the office more efficiently. No more leaving early or arriving late
without you knowing about it. Mistakes will no longer be made when the information is
transferred from the punch Cards to the computer and staff working out of the office will
be made more accountable for their whereabouts. All in all, with more accuracy in the recording
of hours worked and less time spent in preparing the payrolls – you will soon see your ROI!
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What should I do when I first get my Smart TAC?
Before you start using the Smart TAC to record your employees time attendance, you need
to set the device's date, time and year to ensure that the correct times are recorded. In
addition to this, please check that you can move between the IN and the OUT functions to
ensure that one of these has not been locked. If you see the word LOCK followed by IN or Out,
it means that you have accidentally locked the device into one position. To unlock, simply
switch the Smart TAC on, insert the Master Card and click on the arrow keys until the word
LOCK appears. Once you see it, click on the OK key to change it to FREE and remove the Master Card.
The same process can be done to lock a position if needed
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What if I have problems using the Smart TAC?
Smart TAC is extremely reliable and user friendly, but should you
face any problems with the device or in using it, do not hesitate to contact our
customer support department who will be happy to help you.
Contact Us
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Will you provide updates for the Smart TAC?
You will be able to subscribe to a newsletter that will inform you of any
changes in the software or any updates available. You can download the
latest version from our website free of charge. Please make sure that
you back up your database before upgrading to ensure that no data is
lost in the process.
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I have accidentally clocked into the wrong work zone, how can I change this?
If the mistake is noticed straight away, the employee can simply change
the zone on the Smart TAC and clock-in again. The mistake can be
corrected in the database at a later stage. TOP
After downloading the information from the Smart TAC, ONLY the Administrator can make changes to recorded events. It is important to check events after having downloaded them from the Master Card, before storing them into the database. Viewers and Editors can only view their information and cannot make any changes in the database. My batteries are running low – will all the information saved on the Smart
No, the information will not be lost as the data is stored on an EPROM,
meaning a non-volatile memory so it cannot be erased because of a lack
of power. However, you should replace the batteries as soon as the "low
battery" enunciator appears, as batteries are required in order to
download the information on the master card.
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I have lost my master card – what can I do?
You can buy new master cards and employee cards from your local distributor or contact Ganis directly. Please Contact Us for more information.
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How secure is the Smart TAC – how do I know that the information recorded has not been tampered with?
The Smart TAC system cannot be accessed by anyone without the Master Card.
The time cannot be altered nor can the date. The information stored on
the device is also stored on the Employee Card so if there are any
discrepancies between what the employee claims and the reports that
have been produced, they can be easily checked.
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What happens when my Master Card or Employee Card is full? Will I still be able to store data?
Yes
– the data is stored on the card in FIFO queue. New data will be added
to the card until it reaches full capacity. Once full capacity has been
reached, the oldest data will be replaced by the newest data. Only the
newest data will be stored on the card. The end user will not even be
aware of the fact that the card is reaching its limit (approximately
500 entries can be stored at any one time).
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How will Smart TAC simplify the work needed to be done in order to prepare the salaries at the end of the month?
Using Smart TAC, you will never have to manually transfer staff hours into
the computer. You will never have to decipher other people's
handwriting, the data transferred from the Smart TAC device is saved
per employee in individual reports that are clear and easy to analyse.
The reports can be saved, printed or sent directly to the accounts
department responsible for the salaries.
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How do I change the data in the database?Enter
the Smart TAC software on your computer and select the Reports Screen.
Select the employee whose data you wish to change and double click on
the section you wish to correct. This should open a new window where
you can make the changes in the time arrived/departed. The data is
automatically saved when you close this window. TOP
How do I add a new employee?Enter
the Smart TAC software on your computer and select the Employee Setup
screen. Add the name and details on the right hand side of the screen,
select the number that you wish to give his/her card (either the next
in the sequence, or if the person is going to be using a card that has
previously been used, then give them the same number), enter the card
into the card reader and click on "+" on the tool bar. This will add
the employee to the database and program the card. TOP
How do I change employee details?Enter
the Smart TAC software on your computer and select the Employee Setup
screen. Select the employee from the list whose details you wish to
change and simply write over the current details. When finished, click
on the "TICK" on the tool bar. TOP
How do I transfer data from the Smart TAC to the software?Simply
insert the master card into the Smart TAC device and click OK - this
will download the data onto the master card. Enter the master card into
the card reader, enter the Smart TAC software and click on the Read
Card on the main menu. The data has now been transferred from the
master card to the database. TOP
How do I change the time/date on the Smart TAC?Adjusting the time Activate the Smart TAC display by pressing OK. Insert the Master Card, press OK. Press the arrow buttons until TIME is displayed. Press OK (HH: value is displayed) Adjust the hour by pressing the arrow keys. Press OK (MM: value is displayed). Adjust the minutes by pressing the arrow keys, press OK to finish. Adjusting the date Activate the Smart TAC display by pressing OK. Insert the Master Card, press OK. Press the arrow buttons until DATE is displayed. Press OK (MM: value is displayed) Adjust the month by pressing the arrow keys. Press OK (DD: value is displayed). Adjust the day by pressing the arrow keys, press OK (YY: value is displayed) adjust the year by pressing the arrow keys. Press OK to finish. Why is the total at the bottom of the report different from that in row 42 in the excel sheet?
The total at the bottom of the report is simply a total of the hours recorded on the Smart TAC. It
does not take into considerations the number of hours that the employee is entitled to work, overtime
allowed and so on. The total in row 42 looks at all the parameters and tells the administrator how many
hours the employee should be paid for according to his/her personal details.
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Do I need the employee cards to change their details?You do not need the employee cards to make most changes in the employee
details. Changes in names, salaries, overtime, working hours do not
require the employee card to be inserted. The only changes that require
the employee cards are changes in the card number, or display name. TOP
What do the error messages on my Smart TAC mean and what should I do? There are several error messages that could appear on your Smart TAC. Please
consult your local representative if the messages persist.
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How should I take care of my smart card? The following safety precautions must be followed when using smart cards:
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